About me

//

Carol Massá started her design career as a visual designer and has worked in advertising, branding, web design, and now strategic design. She is a service designer and coach at Harmonic Design, a US-based service design firm.
RESUME

My Design Skills

Strategy

Understand business needs and create strategies that speak to people’s needs
Learn more

Facilitation

Create an environment that supports collaboration and design education
Learn more

Sensemaking

Connect the dots in meaningful ways that speak to the context in place
Learn more

Applied Ethnography

Immersive design research methods that uncover unmeet needs
Learn more

Branding

Communicate intent via visual communication design
Learn more

"Service designers play the role of the connector across the organization by designing and delivering meaningful service experiences."

My Work Highlights

Go Top