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The vaccination roll out through the lens of service design

As I immerse myself in my new role in healthcare, I’ve started to collect some thoughts about the vaccine roll out plan and the impact on nation-wide communities in order for people to get vaccinated.

In this point in time, we’ve reached a year anniversary in this pandemic and I thought it would be an interesting exercise to write down some thoughts on what I’ve been experiencing and seeing in regards to the vaccination strategy here in the US. This is not only a supply chain and political challenge, it is also a “wicked design problem”. I bring this up because as a service designer, I’m always looking for ways to solve human-centric problems and this vaccination roll out plan, without a doubt, is a wicked one.

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